Built and led development of open-source email platform, growing to 5,000+ users.

• Architected and built complete email infrastructure, reimagining email storage and access as modern chat system
• Led 5-person team through full product cycle: concept → development → launch → user growth
• Taught myself software development to build initial product while managing overall company vision
• Created active open source project from day one, building community around email innovation

Led product development and engineering teams focused on core platform features.

• Built and prioritized list of 100+ needed features by talking to users and analyzing platform data
• Fixed platform stability issues by finding root causes and fixing 700+ bugs
• Created new development process that worked as team grew from 50 to 500 people
• Connected directly with users through live sessions (40,000+ attendees) to understand their needs and show new features
• Grew teams from 4 to 15 people while shipping regular improvements

Built and launched streaming platform from scratch, reaching 50,000+ viewers within first year.

• Created affordable streaming hardware kit at 10% market cost, driving 75% increase in customer adoption
• Built and grew platform to 10,000+ minutes weekly streaming across 150+ business users
• Led remote product and engineering teams to ship 30+ core features
• Designed complete streaming solution combining hardware and software for businesses with minimal technical needs
• Ran weekly user sessions to identify problems and shape product roadmap

Led product strategy and development of internal tools, focusing on user growth and automation.

• Increased new user signup by 145% and reduced onboarding drop-off by 240% through targeted tool development
• Built workflow automation tools that improved process efficiency by 200x
• Hired and led remote engineering team across 3 time zones, shipping 50+ features
• Worked directly with CEO to define success metrics and shape product direction

Led development of integrated hardware/software training systems from concept to production.

• Took new training system concept from board approval through to manufactured product
• Built working prototypes by coordinating between users, software team, and manufacturers
• Managed full product cycle: user research → technical specs → prototype → manufacturing handoff

Led tech startup from concept through MVP and successful pivot based on market data.

• Built and launched initial product after identifying market opportunity through user and competitor analysis
• Recognized shifting market dynamics through data analysis and successfully pivoted business model
• Designed technical architecture and selected technology stack for scalable platform
• Fostered strong team culture through mentorship and regular alignment sessions

Led digital transformation of hotel operations and guest experience.

• Redesigned guest services based on industry analysis, improving satisfaction by 45%
• Built integrated hardware/software system to digitize entire hotel experience
• Created internal tools to streamline hotel operations with development team

Built and successfully exited SaaS platform for NGO campaign and donation management.

Led design and implementation of new datacenter facility, managing vendor relationships and technical specifications.

Led large-scale IT infrastructure projects including 300-seat call center upgrade. Implemented ISO/IEC 20000 compliance framework and established release management processes.

Managed IT infrastructure and technical systems for video production facility, ensuring 24/7 broadcast capability.

Established and ran Microsoft certification training center, developing curriculum and delivering courses.

Provided network infrastructure support for enterprise clients.